General Student Questions
When will I receive my AHA eCard?
Do I need to purchase the course book?
Is Continuing Education available?
What should I wear?
How long are your classes?
Can I get a refund for the course?
What if I am running late for a class?
Do I have to register and pay online?
Can I take any Updated / Renewal Course if my card is expired?
If I do the Fast Track option, when will I receive the information on how to do the online part?
Course Specific Questions
Are your courses American Heart Association?
What type of certification do I need for CPR?
Does BLS cover CPR/AED?
Do I need to have BLS before taking ACLS or PALS?
Can I just do the BLS Add-On when I take ACLS if I do not have a current card BLS Certification?
No, the BLS add on can only be added to the course if your BLS Certification is not expired. If your BLS Certification is expired, you are not eligible for the BLS Add-On.
You have the option to register for the BLS Fast Track Course. This can be scheduled for the same day as your ACLS training. YOu will leave class with your BLS & ACLS Certification.
Does the Heartsaver CPR/AED teach First Aid?
What if I already took the Heartsaver CPR/AED course and I now need First Aid?
How Do I Find the BLS, ACLS, PALS, or Heartsaver Student Provider Manual?
To get to the BLS, ACLS, PALS, or Heartsaver student manual (which is also known as the provider manual), go back to the HeartCode course (elearning.heart.org). Click on the menu on the top of the left side. (Please note this is only for the Fast Track BLS, ACLS, PALS, or Heartsaver course, not all in-person classes, those books need to be purchased during registration.)
Then the Provider Manual will appear. Click on the link.
Then click on the picture and the manual will open in a separate tab.
How Do I Download My BLS, ACLS, PALS, and Heartsaver Online Completion Certificate?
You must complete the survey on the AHA eLearning website in order to download your certificate.
The first way is to go back to the eLearning website, and the second is to complete it right after your online Heartcode course.
1.) Going back to the eLearning website to download your certificate.
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Log in to the eLearning website at: https://elearning.heart.org.
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Click on “Survey” to complete the survey.
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After submitting the survey, you will click on the “Download Completion Certificate” button.
If you need CME credits, you can claim those as well by clicking on “Claim CE Certificate” They are not required for the class. This is only if you need them and your governing body needs something other than a completion certification from the AHA. Bayside DOES NOT issue CEUs or CMEs.
2.) Right After Completing the Heartcode Course
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Once you complete your online Fast Track(Heartcode) BLS, ACLS, PALS, or Heartsaver course, you will select “Exit Exercise” at the top right of the page.
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Then, you will be taken back to the course page. You will need to take the Survey by clicking on one of the “Provide Survey” buttons.
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After submitting the survey, you will click on the “Download Completion Certificate” button.
If you need CME credits, you can claim those as well by clicking on “Claim CE Certificate” They are not required for the class. It is only if you need them. This is only if you need them and your governing body needs something other than a completion certification from the AHA. Bayside DOES NOT issue CEUs or CMEs.
I need a CPR, AED, and First Aid Certification for my USCG Captain’s License. Which course do I need to register for?
The course code for the American Heart Association (AHA) Heartsaver First Aid with CPR AED course is AMERHA-216. This course is approved by the US Coast Guard (USCG). To meet USCG requirements, you must submit a course completion certificate with the AMERHA-216 code when applying for a USCG license.
You have two options:
- AHA Heartsaver CPR/AED/First Aid – https://baysidecpr.enrollware.com/schedule#ct177463
- AHA Heartsaver First Aid & CPR AED – Online Fast-Track – https://baysidecpr.enrollware.com/schedule#ct177558
Both options offer same-day certification and a 100% guarantee of USCG approval or your money back.